Why do we always feel that the other queue moves faster?

We've all been there. You're at the grocery store, and it's busy. You've come in to grab a few things and you scowl trying to find the shortest line to check out. You're not sure which line to pick, so you choose one and get ready to wait.

A minute goes by and you notice the line next to you is advancing faster. You do a quick queue switch. As soon as you do, your old line starts to speed up again and fills up with a few more people. You can do nothing but shake your head. And the same thing happens with traffic. The classic film "Office Spacequeue" opens with a sequence so recognizable that we can't help but laugh as the protagonist, late for work, tries to switch lanes only to be continuously stuck in the slower lane. These situations beg the question, why does it always seem like the other lane is moving faster?

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People at airport

A couple of decades into the future, humans will review our CCTV tapes in the quest to understand what made us tick - and they will be dumbfounded.

We collectively do inexplicable things. Why do we keep on scrolling down our Facebook feeds without actually reading the posts? Why do we hate wearing seatbelts when they’re meant to save us from death? Why do we buy 30 bottles of bleach just because they’re on sale?

In about 50 years, all these won’t make sense.

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The simplest and best way to increase sales is to greet every customer.

To understand how to improve the bottom line through customer service, let's take a step back and do some 'reverse thinking.' What are the lost opportunities when a customer is NOT greeted?

Greeting customers

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Long waits are one of the easiest ways to turn off customers in our on-demand culture of the 21st century. When reactions are measured in nanoseconds and everything is available at the tap of a thumb, effectively managing customer flow is more crucial than ever. This is becoming even more true for businesses in the physical world too, like salons, clinics, barber shops, and veterinary centers.

Appointments vs. Walk-ins

Everyone is familiar with how appointments work, and in theory, appointments make a lot of sense. People reserve a time, show up, spend exactly the right amount of time there, and everything runs smoothly. As anyone who has spent hours waiting for an appointment will attest, that system rarely works the way it should. There are simply too many factors that can cause the system to stop functioning, resulting in long wait times and unhappy clients.

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Brick-and-mortar retailers are under pressure due to growing e-commerce. This is sometimes taken to the extremes, stating the end of physical stores in near future. "How can I fight Amazon?" is a commonly asked question.

The definite answer is that brick-and-mortar stores are here to stay. Combining physical locations with e-commerce capabilities, we are entering to an era of customer bliss.

Sure, but what does it actually mean for retailers?

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Increasing retail store bottom line through customer service is simple

The retailer’s mantra: Giving customer what s/he wants will increase revenue.

Easy enough, until the daily nitty-gritty sets in with product orders and clearing the aisle; cash register bells and a dirty floor calling out for a mop; assigning shifts and making your team happy.

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How does wireless queue management system work between computers, tablets, mobile and smartphone.

A good wireless system can provide an easier way to manage your waiting lines with more flexibility in cost efficient way. It should also be integrated into your daily activities seamlessly.

When selecting a queue management system you should consider both your current needs and possibilities for down the line, let's say in 2 or more years. Terms like cloud based, wireless or server can be daunting but understanding what you need benefits you in long term.

In this post, we take a closer look at wireless queue management system pro’s and con’s. Lets take a look at couple of questions that will help you decide if wireless system is more suitable for you.

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Entrepreneurial people and large brands alike are testing the waters with what seems to be a new Holy Grail of retailing - a pop up shop.

Short-term stores isn’t necessarily a new thing in the retail space, but creative people and business managers both have rediscovered this format to let loose their imagination and test new concepts.

Using technology to analyze retail store success and KPI

And rightly so.

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Here is a list of 10 surprisingly simple ways to improve brick and mortar customer service. These tips help to improve your retail store team mindset and get new results in a quick and simple way.

  1. Raise your thumb in shift meetings

    Shift meetings are an easy way to set the tone for the day. There is a lot you can do in one of these huddle ups - recite sales goals, share sale tips, talk about offers on sale - the list is endless. In any case, its better to throw out the rules and have fun with this. Unfortunately we can’t all be Al Pacino in Any Given Sunday but we sure can give a thumbs up to the people we work day in and day out.


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How does your retail store experience look like? Do your customers spend time with offered products? What products do they care about?

Retail management struggles daily with these questions wanting to find out how to increase sales.

To find out what products customers would potentially be interested in means giving them the freedom to walk around the store floor. Waiting lines can be an obstacle if not managed effectively.

Simply put, queues keep people pinned to a certain spot in a room. This takes away the opportunity to spend more time by going around the room to look at additional products they could be buying.

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