Blog

Nov
13

This time we want to show how one of the biggest archery stores in the world improved their customer service and made it personal with help of Qminder iPad app. Lancaster Archery Supply is one of the largest 3D archery shops in the world, and has customers from across the globe.

Qminder in Lancaster Archery Supply, USA

.. read more


Nov
04

This time we will share how the most valuable and biggest company in Latvia Latvenergo adapted Qminder and moved the queue management system to the cloud. The firm was established on 22 December 1939 and operates in electricity segment. All shares of Latvenergo are owned by the State.
They have 10 customer centres all around the Latvia. The monthly visitor count varies between 15,000 and 20,000 visitors.

Latvenergo already had experience with Qmatic, Qnet and EWQ, but the time had come for new solutions and experiences.

The setup

Qminder in Latvenergo, Latvia

.. read more


Oct
20

Wireless systems is something we already take for granted as consumers. Setting up a queue management system for your business doesn’t have to be any harder. With Qminder you don’t have to do deal with custom cabling and you can always move your hardware as you please.

Wireless ticket printer

SPSR Express Russia using Qminder

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Jun
26

Qminder has been set up in Verizon retail store with cooperation of Wireless Zone, the largest franchise in the US.

Verizon Wireless using Qminder

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Jun
09

Carrier Enterprise is a subsidiary of the largest independent HVAC (heating, ventilation, and air conditioning) distribution company in the world, Watsco, Inc. They distribute air conditioners, as well as a full-line of aftermarket parts, supplies and accessories.

Carrier Enterprise store

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Mar
31
Maze at airport

Picture this: you are at the airport, between you and the check-in desk there are miles of rope and barriers - what do you do? You know that you should enter the queue-maze, but there is nobody in it.
Can you approach the desk outside of the queue and take the risk? Or do you have to run left and right for the amusement of the airline employees watching you?

.. read more


Mar
17

Tele2 AB Group is one of Europe’s fastest growing telecommunications operators, with 15 million customers in 10 countries. In Latvia, Tele2 was the first mobile operator to breach one million customer threshold in 2006 and currently with 46% market share of active voice service customers Tele2 focus is to cement its position as the leader in mobile communications area.

Qminder was chosen for queue management in 6 locations in Latvia and more to be coming this year. With the system being in daily use for more than 6 months the feedback has been positive.

Qminder - Tele2

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Mar
05

Most of us are familiar with queue management system at banks, telecom shops or governmental offices. This has been the status-quo for 20 years, because the cost of these system has been absurd and setup complicated.

This time we want to share light through three use-cases how Qminder is helping new type of customers and has been valuable in different schools around the world.




Qminder

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Feb
10
Qminder

Qminder is a great tool in every location where there are people waiting in line.

On September 19, 2013, volunteers at United Way of Central Maryland's Project Homeless Connect helped change the odds for more than 2,000 homeless and low-income people in central Maryland.
Qminder was there to help with the waiting lines and make the event more efficient.

.. read more


Feb
03
Desk Monitor

A waiting line consists of two parts. Firstly entering the queue and secondly being notified about your turn.

Qminder has multiple options to queue up:

This time it is about but the second step: how to guide the visitors to the right person.

.. read more


Jan
22

This time we want to show you a printer based setup. The Latvian National Courts Administration is using Qminder and this is how the Printer and Samsung Smart TV setup works for them.

The Court Administration was established in 2004 and is subordinate to the Minister of Justice of the Republic of Latvia. The Court Administration is a modern growth oriented state administration institution whose principal objective is securing administrative support for the effective operation and development of the courts and Land Registry Offices.

The Latvian National Courts Administration

.. read more


Dec
17

The National Blood Service of Latvia is using Qminder and this is how they are set up.

Qminder stand

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Dec
12

With Qminder there is no software to download, server to maintain nor specific hardware at your work station. You can log in from your browser and manage the line from there.

Just to showcase how flexible and easy it is, we wanted to go over couple of great features that you can use right now.

Add ticket

.. read more


Dec
06

Our simple paper based "take-a-number" system, has received couple of new updates that will make the setup simpler and customers even happier.

Qminder printer WiFIi

First of all, the printer now supports WiFi, which means that if there is a power outlet, you can set it up wherever you like... read more


Nov
28

Christmas is coming and shopping malls will once again be filled with waiting lines. If you manage a shop, gift wrapping station or Santa himself, then Qminder might be for you!

Line up for Christmas

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Nov
01

Apple recently introduced world with their newest iOS version. User interface has changed completely. Now all applications must pick up this new look and feel as well. New conception is created to concentrate more on content and make design flatter and easy to understand for users.

Qminder iOS7 list

.. read more


Oct
14

This is not a story about the long waiting times for the new iPhone versions, but an example how easy it is to setup Qminder.

Qminder setup for Apple employees

.. read more


Oct
03

Waiting-lines are something that many branch managers overlook.

A queue management system like Qminder does not only increase your customer satisfaction tremendously, but also provides you an amazing dataset to improve your locations performance.

We do not complicate things with licenses and limiting access. It’s your data, it’s there, it’s useful and its beautiful!.. read more


Sep
12

During this summer we have seen hundreds of tweets, complaints and tips about how festivals and other events have horrible queues.

And it is not just the parking, registration, food and toilet queues that we all know!

The examples are ranging from cell phone charging tent, to special attractions, bungee jumping, shower queues and many more... read more


Jun
20
All-in-One solution to print paper tickets for your visitors standing in line.

Flexible, stylish, and compact – the AsuraCPRNT™ is the result of Star’s experience in developing high quality and reliable hardware solutions combined with its expertise in multi-platform integration... read more


Jun
13
Qminder Connect on Samsung Smart-TV

We are happy to announce a partnership with Samsung and the launch of Qminder Connect on Samsung Smart-TV... read more


May
10
May
06

For a queue management system like Qminder, the competition isn’t usually another technology, but instead a set of unwritten rules.

„Who is last in line?“ is the common practice when entering a waiting area in a hospital or in any other more quiet queuing situation for that matter... read more


Feb
01

Qminder remote queuing and waiting line management in the cloud is amazingly lightweight and easy to take on compared to legacy systems. Queue management used to be available only for public offices and banks that could invest thousands into systems that will become obsolete within a year or are thrown out after a simple office layout redesign. Things have changed!.. read more


Jan
10

Solving the problem of waiting lines with smartphones and tablets has been a road with polarized opinions and feedback.
It has been heart-warming to see people’s eyes light up when they realize it will be possible to skip the queue, get a ticket remotely and what other amazing possibilities it can be extended to.

At the same time, adoption of a system has to be as frictionless as possible and equal to all. And it is difficult to shift a standard or overcome a habit… We are of course talking about paper-ticketing... read more


Jan
07

Qminder App offers remote queuing from smartphones. It is a convenient way to get a ticket up-front and from a distance or obtain the freedom to be mobile and not be forced to stand in the waiting-room for your number to be called out.

This location-based mobile feature has made quite a few people draw a parallel with “checking-in” with Foursquare... read more


Dec
17


Solving the problem of waiting lines with the help of smartphones and tablets has put us into a slightly different state than any of the other queue management systems out there.

Besides the added flexibility that using commodity hardware provides, we are at those amazing stages of our development, where people are suggesting new ideas and asking us for solutions for queuing-problems that have never been addressed before... read more


Sep
14

We all mind waiting!

This was the simple idea, that brought six of us together, who shared the pain enough to act on it. Then we hacked together a modern day solution for queue management based on smartphones. Thinking of ourselves as our own customers... read more


Mar
23

As many of you might know, Qminder started at a weekend hackathon Garage48.
Since the next event is taking place this weekend and we are getting more and more pings and questions about our experience, we offer a quick overview of Qminder’s first 48h and hopefully some useful tips:.. read more


Feb
01

To inspire others – here is a nice collection of lessons learned from 2011 Seedcamp participants. Including Margn , GrabCAD and ourselves.

#startupnow teams

#startupnow teams.. read more


Dec
14

In the 21st century, it is outrageous to be having the need for physically standing in lines and waiting for service, when we have the technology that could do it for you and relieve both the end-users and the venues of unnecessary nuisance... read more