Blog

May
27

Add-on sales or in another words upselling, might take up a large part of the revenue a business makes. Upselling happens when a customer has already made a decision to purchase a product and is offered an additional benefit e.g. insurance, additional gadgets, etc.

Sprint Store

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May
13

Millennials are the talk of the year with more brands opening up new specialized concept stores to satisfy this market niche. Its not really news that the 19 to 29 year olds differ from their older counterparts but what does it really mean for physical store retailing?

It matters if your customer is 25 or 35 years old

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Apr
28

"I know this great queue coming up today past 8 PM. Lets go check it out!" - Said no one ever.

Queues can be a good sign, especially when they are long. It may mean your business is thriving. After all, a queue is a line of people who want to buy something from you. But it also may mean that you have an opportunity to increase your cash flow even more in couple of simple steps.

Qminder with personal approach

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Apr
17

Before Qminder, the Sprint store was more like a bank and provided an environment that was not conducive to interaction between the sales representatives and customers.

Kirby Ulmer, sales representative, says: "In the past we had stanchions and belts like in an airport, and it was like cattle. With Qminder, we have people everywhere and they’re not bunched together. They are not standing at one place like a herd of cattle."

Sprint’s goal has always been to make the stay in its store as pleasant as possible and provide the best possible customer experience.

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Mar
16

In theory a sign-in sheet would gather the names and reason of visit to enable employees offer faster and better customer service. The reality is that most of the sign-in papers are a mess.

City of Alameda, Sign In Sheet

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Jan
05

Previously we shared how the most valuable company in Latvia, Latvenergo, moved its queue management to the cloud. Now we would like to show how the company is using business intelligence tools integrated with Qminder.

Oracle business intelligence tools

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Dec
04

Want to see how the fastest growing city in Metro Vancouver, Canada, implemented Qminder in their brand new city hall?

City of Surrey using Qminder

Surrey opened its new city hall on February 17, 2014. It is a modern, energy-efficient building located in the city centre. It serves more than 8,000 visitors every month.
Consequently, it needs a modern queue management system.

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Nov
13

This time we want to show how one of the biggest archery stores in the world improved their customer service and made it personal with help of Qminder iPad app. Lancaster Archery Supply is one of the largest 3D archery shops in the world, and has customers from across the globe.

Qminder in Lancaster Archery Supply, USA

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Nov
04

This time we will share how the most valuable and biggest company in Latvia Latvenergo adapted Qminder and moved the queue management system to the cloud. The firm was established on 22 December 1939 and operates in electricity segment. All shares of Latvenergo are owned by the State.
They have 10 customer centres all around the Latvia. The monthly visitor count varies between 15,000 and 20,000 visitors.

Latvenergo already had experience with Qmatic, Qnet and EWQ, but the time had come for new solutions and experiences.

The setup

Qminder in Latvenergo, Latvia

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Oct
20

Wireless systems is something we already take for granted as consumers. Setting up a queue management system for your business doesn’t have to be any harder. With Qminder you don’t have to do deal with custom cabling and you can always move your hardware as you please.

Wireless ticket printer

SPSR Express Russia using Qminder

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